Stream

[Karlos99]

Hi

My sky stream puck is just showing a blue screen for all of the channels. When I go to settings it say it is connected to the router and Internet is enabled

Any help would be appreciated 

Thanks 

[J_Tyler]

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@Karlos99 wrote:

Hi

My sky stream puck is just showing a blue screen for all of the channels. When I go to settings it say it is connected to the router and Internet is enabled

Any help would be appreciated 

Thanks 

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What broadband speed is being received by the puck? To find out, open the Netflix app, navigate to the Get Help menu and run a network test. 

Stream needs 25-30Mbps minimum to function. 

[Karlos99]

Connection speed says its 424.75mps

[J_Tyler]

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@Karlos99 wrote:

Connection speed says its 424.75mps

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That's more than enough. Who is your broadband provider?

Have you tried a reboot? Turn the puck off at the wall for a minute or two then power it back on and allow it to restart.

[MarkGoldsmith · Accepted solution]

@Karlos99 have you tried rebooting the stream puck

1) Put it in standby

2) Turn the power off at the plug

3) Wait at least 30 seconds

4) Turn the power back on at the plug

[Karlos99]

All sorted thanks. Unplugging it at the wall worked. Thanks again

[J_Tyler]

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@Karlos99 wrote:

All sorted thanks. Unplugging it at the wall worked. Thanks again

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No worries. Various quirks in the Stream functionality are often temporarily sorted by powering off at the wall. 

[Vicky79]

It has not worked