Stream service

[Jackier29]

Every time the other stream box is activated upstairs the one downstairs keeps freezing 

[UnrealityTV]

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@Jackier29 wrote:

Every time the other stream box is activated upstairs the one downstairs keeps freezing 

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Your broadband needs to be faster then.

What speed do you receive? 

[Fothergill1]

@Jackier29It sounds as though your Wi-Fi is struggling. One of the main reasons for freezing is the quality and speed of the Wi-Fi signal being received at the TV/puck and not that being received at the router.  This can be checked with the Netflix App (Get help > Check network).  The minimum speed recommended for HD is 25mbps and 30mbps for UHD (add 5mbps to each if you have an additional puck)

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £30 at Amazon)