Stream remote appalling quality

[B19BOL]

What is it with the stream remotes? absolute appaling quality. I have had 3 pucks/remotes for 1 mnoth now. 2 days ago one of the remotes failed, and today another one also failed. Yes I know its straight forward enough to get a replacement, but that just tells me that sky are aware of the fact that the quality is atrocious.

[mikealanr]

It seems to be the newer batches. I have my original Sky glass remote and 4 puck remotes and been on the system since December 2021!

Keep complaining and get them replaced and hopefully the quality will improve again! 

MikeAlanR

[Mark+rick]

Agree. I've had to order third remote in two months. The buttons are also soft and not very responsive. Appalling quality and environmentally wasteful as all these remotes will have a shorter lifespan and straight to landfill. Sky - please sort it out, we pay you money to deliver a service, not cause frustration and add to Britain's landfill volume.  Whoever works in procurement and has signed these off deserves to be sacked. 

[Mark39]

Nothing wrong with the Puck remote I've had since November 2021 and does the job perfectly well. Could be a faulty batch, perhaps.

[Padam_Padam]

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@Mark39 wrote:

Nothing wrong with the Puck remote I've had since November 2021 and does the job perfectly well. Could be a faulty batch, perhaps.

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I think batches (plural) - there have been far too many reports of failing remotes over many many months for it to be limited to a single batch. I got through three of them in my year with Stream. Each one failed with minimal useage for no logical reason other than being poorly manufactured. 

[Carnoch04]

I am sure there are bad batches out there. I have had my Stream for 18 months. My first remote stopped working and I requested a new one. Before the new one arrived, the original started working again and I haven't had any problems since. As a result I now have a spare remote in a drawer!

[Nigelb1972]

Ours have been fine other than occasionally failing to wake up. I've found that by removing the back and rolling the batteries a couple of times resolves this.