Hi @Lizo
Sounds like poor connectivity between puck and broadband or low broadband speeds. Provide more information such as speed your puck is getting (check in netflix settings) and your isp etc and the community will do it's best to assist.
I've got 2 glass units and 4 pucks and they are near flawless now (Though there have been issues with firmware and compabity issues with my EE kit etc).
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
