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Discussion topic: Stream not working

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This message was authored by: Carpo

Message posted on ‎12 Dec 2025 10:41 PM

Stream not working

Not working 

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Message posted on ‎12 Dec 2025 10:39 PM

Re: Can I please talk to someone

Sky stream is not working properly 

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Message posted on ‎12 Dec 2025 10:42 PM

Re: Stream not working

Where are the replies?  

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Message posted on ‎12 Dec 2025 10:43 PM

Re: Stream not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Carpo 

 

You will need to provide more information than not working. We are fellow customers not sky and know nothing about you or your set up?

 

Is this a new install? What's not working? Live channels? Apps? What have you tried to resolve so far? Who is your ISP? Etc etc.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: MarkGoldsmith

Message posted on ‎12 Dec 2025 10:44 PM

Re: Stream not working

Posted by a Superuser, not a Sky employee. Find out more
@Carpo wrote:

Where are the replies?  

@Carpo FYI this is a public forum, not a live chat so don't expect immediate responses.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: mikealanr

Message posted on ‎12 Dec 2025 10:45 PM - last edited: ‎12 Dec 2025 10:45 PM

Re: Stream not working

Posted by a Superuser, not a Sky employee. Find out more

@Carpo 

 

You only posted a minute ago! This is NOT live chat and we are fellow customers. Please remember the community rules 

 

https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎12 Dec 2025 11:44 PM

Re: Stream not working

Sorry for my abrupt responses and the questions. but I'm new to this and frustrated that I can't speak to a human. 

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Message posted on ‎12 Dec 2025 11:51 PM

Re: Stream not working

Had problems all day with messages on screen saying programme not loading but the programme would play  for maybe 30 seconds and then go back to the main menu, but showing it on the preview screen if that make sense

 

 

 

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This message was authored by: GD1

Message posted on ‎13 Dec 2025 01:52 AM

Re: Can I please talk to someone

Posted by a Superuser, not a Sky employee. Find out more

@Carpo  Your post has been moved from an old thread you added to on the Sky Glass Board as it is neither a Glass issue nor a relevant thread.

 

You'll need to provide more details as "Not working properly" isn't very helpful.

 

What exactly is happening with your stream Puck?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: lettice

Message posted on ‎13 Dec 2025 05:41 AM

Re: Stream not working

Posted by a Superuser, not a Sky employee. Find out more

Have you tried a restart of your Sky Stream puck?

Maybe, also a restart of your broadband hub/router?

 

To restart your Sky Stream puck,

go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

 

It maybe a network issue,

Can you do a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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