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Discussion topic: Stream crashing all the blo ody time

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This message was authored by: Chelle86x

Message posted on ‎29 Jun 2024 08:26 PM

Stream crashing all the blo ody time

Broadband and WiFi keep dropping. It's driving me nuts. Can't watch no tv when it crashes because I got sky stream.
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎29 Jun 2024 08:42 PM

Re: Stream crashing all the blo ody time

Posted by a Superuser, not a Sky employee. Find out more

@Chelle86x   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

 

In addition if connected by wifi the speed of your wifi may well be causing these issues, try using ethernet from the stream puck to the hub

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: GD1

Message posted on ‎29 Jun 2024 08:46 PM

Re: Stream crashing all the blo ody time

Posted by a Superuser, not a Sky employee. Find out more

@Chelle86x  What speed is the puck getting over wifi?  Open the netflix app and go to get help, run the speed test, anything less than 25mbps for HD & 35mbps for UHD will cause such issues.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: MarkGoldsmith

Message posted on ‎29 Jun 2024 10:17 PM

Re: Stream crashing all the blo ody time

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Connect via an Ethernet cable instead and disable the WiFi in the puck network settings and see if that helps.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Exiled-in-HH

Message posted on ‎30 Jun 2024 09:38 AM

Re: Stream crashing all the blo ody time

@Chelle86x have you reported your BB issues to your ISP?

 

 

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