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Discussion topic: Stream crashing all the blo ody time

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Chelle86x
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This message was authored by Chelle86x This message was authored by: Chelle86x

Stream crashing all the blo ody time

‎29 Jun 2024 08:26 PM

Broadband and WiFi keep dropping. It's driving me nuts. Can't watch no tv when it crashes because I got sky stream.
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GD1
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Superuser
This message was authored by GD1 This message was authored by: GD1

Re: Stream crashing all the blo ody time

‎29 Jun 2024 08:42 PM

Posted by a Superuser, not a Sky employee. Find out more

@Chelle86x   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

 

In addition if connected by wifi the speed of your wifi may well be causing these issues, try using ethernet from the stream puck to the hub

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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GD1
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Superuser
This message was authored by GD1 This message was authored by: GD1

Re: Stream crashing all the blo ody time

‎29 Jun 2024 08:46 PM

Posted by a Superuser, not a Sky employee. Find out more

@Chelle86x  What speed is the puck getting over wifi?  Open the netflix app and go to get help, run the speed test, anything less than 25mbps for HD & 35mbps for UHD will cause such issues.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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MarkGoldsmith
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Re: Stream crashing all the blo ody time

‎29 Jun 2024 10:17 PM

Posted by a Superuser, not a Sky employee. Find out more

Connect via an Ethernet cable instead and disable the WiFi in the puck network settings and see if that helps.

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Exiled-in-HH
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Re: Stream crashing all the blo ody time

‎30 Jun 2024 09:38 AM

@Chelle86x have you reported your BB issues to your ISP?

 

 

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