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Discussion topic: Stream Trial

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This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Stream Trial

Anyone any knowledge as to how the Stream 1 Month trial works? TIA

Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Stream Trial

Posted by a Superuser, not a Sky employee. Find out more

@TechmanagerMal wrote:

Anyone any knowledge as to how the Stream 1 Month trial works? TIA


There's a 31 day cooling off period where you need to cancel within. And subsequently return the hardware   ....

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
TechmanagerMal
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This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Re: Stream Trial


@Jporch316 wrote:

@TechmanagerMal wrote:

Anyone any knowledge as to how the Stream 1 Month trial works? TIA


There's a 31 day cooling off period where you need to cancel within. And subsequently return the hardware   ....


I just spotted its new customers only?

 

Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



This message was authored by Nigelb1972 This message was authored by: Nigelb1972

Re: Stream Trial

I think that means customers that are new to Stream. 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Stream Trial

Posted by a Superuser, not a Sky employee. Find out more

@Nigelb1972 wrote:

I think that means customers that are new to Stream. 


Yes only available to new customers 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Chrisee This message was authored by: Chrisee

Re: Stream Trial

Posted by a Superuser, not a Sky employee. Find out more

@TechmanagerMal legally you have 14 day cooling off period when you buy a new service remotely Sky extend that to a month but it is technically not a trial for existing customers as you sign up for the contract as normal. Sky stop any other TV service like Sky Q but dont ask for you to send the kit back until the cooling off period has finished. If you dont like Stream then call them within the first month and they will reinstate Sky Q service if you have that and ask you to return the Stream pucks.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by richardfelty99 This message was authored by: richardfelty99

Re: Stream Trial

Has anyone done the move to Stream from Sky Q recently? The CS advisor I just spoke to said I'd need to return the Q box first and there is no option to retain the old Q boxes while first using Stream.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Stream Trial

Posted by a Superuser, not a Sky employee. Find out more

@richardfelty99 wrote:

Has anyone done the move to Stream from Sky Q recently? The CS advisor I just spoke to said I'd need to return the Q box first and there is no option to retain the old Q boxes while first using Stream.


What the advisor told you is unfortunately incorrect. Sky will allow you to cancel Stream and revert back to Sky Q within the first 31 days, so what happens is that Sky would cancel your Sky Q account and switch you over to Stream. They will then dispatch returns packaging for you, which should arrive about 4 weeks later, so you can return the Sky Q box after the initial 31 days. Sky do this so customers switching from Q can try the new streaming platform and if they don't like it, its a fairly easy switch back over to Q without requiring equipment to be sent out.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by defector16 This message was authored by: defector16

Re: Stream Trial

Have just gone from sky q to stream this week and have got 31 days trial, changed broadband package as well but that doesn't become active until middle of may, still using supefast.

Lammy

This message was authored by richardfelty99 This message was authored by: richardfelty99

Re: Stream Trial

Thanks both, rang back and was given the correct advice above - excellent!

This message was authored by Cheddletonshark This message was authored by: Cheddletonshark

Re: Stream Trial

Hi

 

A new Sky customer question, having to give 31 days notice, does that mean cancelling the same day as the puck being activated? 

If you don't and wait until the end of the one month trial cancelling, you have to give 31 days notice and would be charged for what would be a second month?

 

Any clues ?

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Stream Trial

Posted by a Superuser, not a Sky employee. Find out more

@Cheddletonshark wrote:

Hi

 

A new Sky customer question, having to give 31 days notice, does that mean cancelling the same day as the puck being activated? 

If you don't and wait until the end of the one month trial cancelling, you have to give 31 days notice and would be charged for what would be a second month?

 

Any clues ?


Correct, if you literally want to try Stream then yes you would need to order and give cancellation on the activation date.

 

Note it's not exactly a free trial as you would be charged £39 activation fee for the stream puck.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by defector16 This message was authored by: defector16

Re: Stream Trial

Hi

As soon as I activated sky stream billing for sky q stopped, have still got about 2 weeks before trial ends, have paid recently for balance on sky q contract which has ended unless go back to q after trial.

Changing broadband as well to fibre but does not come into effect until next week with sky.

This message was authored by Cheddletonshark This message was authored by: Cheddletonshark

Re: Stream Trial

Thanks for advising.

 

looking at the trial offer Sky is not charging the £39.95 set up fee 😊

 

 

 

 

 

This message was authored by Cheddletonshark This message was authored by: Cheddletonshark

Re: Stream Trial

@MarkGoldsmith

 

Thanks for advising.

 

looking at the trial offer Sky is not charging the £39.95 set up fee

 

 

 

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