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Discussion topic: Stream QS021.007.00P Menu HLG HDR

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This message was authored by williamparky This message was authored by: williamparky

Stream QS021.007.00P Menu HLG HDR

As well as the audio sync issues already reported the latest update has caused menu problems when watching HDR content. The content itself plays as normal but the menu is massively over saturated and contrast up to 11. 

Using LG GX same firmware as previous stream updates so this issue has been introduced by stream. No other sources have this issue. 

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This message was authored by GD1 This message was authored by: GD1

Re: Stream QS021.007.00P Menu HLG HDR

Posted by a Superuser, not a Sky employee. Find out more

@williamparky  I've noticed this myself on my Samsung TV, i'll raise this to Sky in the closed forum.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Stream QS021.007.00P Menu HLG HDR

My puck finally updated to QS021.007 yesterday. I've just spent half an hour watching a variety of content in various formats. 
UHD HLG content plays fine and the menu reverts to SDR immediately upon exiting.
I also don't have any lip sync issues. I tried a variety of stereo, 5.1 and Atmos content from Sky sources (not apps).

The 60Hz bug seems fixed (after resetting the output resolution.) 

That's the positives. Continue Watching is still useless. Fast forwarding is still like wading through treacle. 

This message was authored by Tommy92 This message was authored by: Tommy92

Re: Stream QS021.007.00P Menu HLG HDR

Mine keeps toggling dolby vision on the menus and apps ...who tests these updates...ohh wait its us 

Tom.j
This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Stream QS021.007.00P Menu HLG HDR


@Tommy92 wrote:

Mine keeps toggling dolby vision on the menus and apps ...who tests these updates...ohh wait its us 


LOL. Very true! 
It's just bizarre how the experience can vary so much between individual users. I still maintain that the relative lack of processing power in these pucks is causing the EDID information to not be fully or properly registered with certain TVs and certain HDMI cable combinations. 
With so many apps, formats and dynamic ranges being sent through this little box, it doesn't take much effort to trip it up. 
I just don't use any of the third party apps at all, and this morning's testing of Sky-only content all went fine. The continue watching rail and playlist are still screwed obviously, but in terms of live TV & just pressing play on some on demand shows, it was working fine. 

This message was authored by Jason+Golding This message was authored by: Jason+Golding

Re: Stream QS021.007.00P Menu HLG HDR

I have also noticed this on my LG tv. The menu is over saturated 

Sky Stream x 2
LG C2 OLED 55inch
Sonos Playbar
Virgin 1 Gig
Virgin Stream Box
Xbox X
Apple TV 4K
Amazon 4K Firestick Roku 4K Google Chromecast
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