Stopping Sky Stream form turning off while watching programme

[Chenwoo]

Why does my sky stream keeping switching out of the programme while watching live without warning? 

[Fothergill1]

Hi @Chenwoo welcome to the forum.  Try rebooting your puck.  Simply switch it off at the plug socket and wait for a minute before switching it on again.  It will take about a minute to reboot. This will often resolve issues like this so good luck 🤞

[Chenwoo]

Nope tried that, doesn't work! 

[Fothergill1]

@Chenwoo  That's a shame.  Would you like me to escalate your post to the Community Messaging Team who will send you an invitation to an online chat?

[MarkGoldsmith]

@Chenwoo What exactly is happening? Is the puck just turning off after a few minutes of you pressing no buttons and you have to press the standby button for it to turn on again?