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Discussion topic: Sky puck issues

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This message was authored by: QuaysGary

Message posted on ‎19 Feb 2024 09:05 PM

Sky puck issues

I am getting the "there is a technical issue with this channel" message on all channels. I have tried rebboting the puck but it hasnt worked. I am having this problem about eevry two or three days. Is there something else i can try. My internet speed according to Netflix (which works just fine) is 180 Mbs so connection speed is not an issue.

 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎19 Feb 2024 09:23 PM

Re: Sky puck issues

Posted by a Superuser, not a Sky employee. Find out more

@QuaysGary  How is the puck connecting to the hub/router?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Jporch316

Message posted on ‎19 Feb 2024 10:15 PM

Re: Sky puck issues

Posted by a Superuser, not a Sky employee. Find out more
@QuaysGary wrote:

I am getting the "there is a technical issue with this channel" message on all channels. I have tried rebboting the puck but it hasnt worked. I am having this problem about eevry two or three days. Is there something else i can try. My internet speed according to Netflix (which works just fine) is 180 Mbs so connection speed is not an issue.

 

Which internet provider are you with ?

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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Message posted on ‎19 Feb 2024 10:24 PM

Re: Sky puck issues

Do you run the Netflix speed check whenever it happens?

 

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This message was authored by: QuaysGary

Message posted on ‎20 Feb 2024 12:44 AM

Re: Sky puck issues

Its connected over wifi - there is no way I can run an ethernet cable from the router to the TV 

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This message was authored by: QuaysGary

Message posted on ‎20 Feb 2024 12:44 AM

Re: Sky puck issues

im with Hyperoptic

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