Still waiting on ad-skipping update - ROI based customer

[mary323232]

I still don't have the ability to skip ads on Sky on-demand content, even after doing a manaul update. Has anyone else had this issue? 

[Mark39]

Do you subscribe to the ad skipping service? 

[mary323232]

I do indeed. The only nuisance I can think of is that I'm based in Ireland so potentially the update has only been introduced in the UK? 

[mikealanr]

Hi @mary323232 

We are fellow subscribers so don't know. But will try and find out, unless another ROI subscriber can confirm they have it.

However just for FYI Sky updates Glass and Pucks in batches, so manual updates don't work in the same way as they do on Sky Q. 

MikeAlanR

[mary323232]

Thanks @mikealanr.

The post is getting little traction so it seems like most customers have received the update, although I have yet to hear from an Irish customer. Do you know if there is a Sky employee I can raise this with or tag on this forum? I contacted Sky over Christmas but the service agent wasn't even aware of the update.