Still awaiting stream replacement remote

[Griff889]

Hi all,

Back in December 2022 my sky stream remote stopped working after just having the service one month. Having read a couple of topics regarding this it seemed like a problem for other users. However my issue is I'm still awaiting a replacement nearly one month on. I keep calling up sky whom I must say are friendly but I always get the same response that it has been ordered followed by a generic text from either DHL or DPD.

 Can anyone assist with if there is an alternative remote or guidance on where I go from here because this is getting silly now.

It's worthy to note when I ordered the service I November the remote and puck turned up within 3 days

[TimmyBGood]

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@Griff889 wrote:

 Can anyone assist with if there is an alternative remote

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Apparently Q remotes mostly work with Glass/Stream.

[Clivers]

@Griff889 Ring Sky and ask for the Executive Complaints Department. It will be sorted quickly, got mine replace within 24 hours after waiting over a week.

[SaoirseSgiath1]

Hi there, you did actually receive a text from sky or DPD saying that your replacement remote was coming? 

I've reordered it more than once, I get the email saying that they will process my request within 24 hours, and then they will send me a text regarding my order.

Guess what, they never send a text, and I've no access to my sky stream for nearly 2 weeks now. 

Has anyone actually had this mystery text, or had a new remote delivered, from filling in the online replacement remote retreat form?? 

Thank you. 

[Fothergill1]

@SaoirseSgiath1 Going back to early this year I had a problem with my Glass remote.  I phoned SKy who said they would send a replacement.  I had to make 4 such requests before I received a replacement.  At no time did I have any contact (text or otherwise) from Sky, the remote simply arrived.

The online order form for a replacement remote apparently works well and a number of people have said they arrived withing a few days.  The link is as follows: Streaming TV replacement remote  (if you sign into your My Sky account first the form will be partly completed with some of your relevant details).

Good luck 🤞