@Jdp Have a look at the link below which is to a setup help file.
Help setting up Sky Glass or Sky Stream
If it doesn't help there is a button at the bottom "No I still need help". Click on that and follow the chain until you get to "Call us". If you select that it will give you an 0333 phone number to use to contact Sky where you can seek further help.
Good luck 🤞
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