Start watching a programme and then it dies, despite excellent cinnection

[MartinNich]

I recently swapped to sky stream, but when I try and watch any programme after a while, the screen goes blank and I have to reboot everything. Does anybody know whatvmay be causing this? My internet connection is listed as excellent

[BenJoBanjo]

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@MartinNich wrote:
I recently swapped to sky stream, but when I try and watch any programme after a while, the screen goes blank and I have to reboot everything. Does anybody know whatvmay be causing this? My internet connection is listed as excellent

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It may be excellent but what speed is it? 
A Stream puck relies ENTIRELY on having a fast and stable connection of at least 25Mbps. 
To find out the speed your puck is ACTUALLY RECEIVING open the Netflix app, navigate to the get help menu top left by clicking on your profile avatar, and run a network check.