Start up problems with sky puk

[Lizzie9]

I happened to press the wrong wi-fi button on start up. It stopped halfway through checking status so I tried the recovery option but will not reload ?

[Jason-]

Hello @Lizzie9,

Thanks for taking the time to join our Community and make your first post! 🥳

We're sorry you're having problems setting up your new Sky Stream Puck and we'd like to help make sure this is working for you. I'll send you an invite to a private chat shortly so we can discuss this further. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-