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Avatar for Fred481
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This message was authored by: Fred481

Message posted on ‎28 Apr 2025 07:18 PM

Standard remote difficult to use with Sky puck

Remote supplied is not consistent when turning tv on . Press on/off first turns on tv but then tells you HDMI is not connected. Press button again for short time sometimes connects sometimes asked PLEASE WAIT nothing happens. Turn off and try again , mostly works. Tonight it didn't.Eventually tried reset worked but not satisfactory 

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Message posted on ‎28 Apr 2025 09:07 PM

Re: Standard remote difficult to use with Sky puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Fred481 

 

The easiest way is to press the home button on the remote and the puck will wake and turn the TV on. You may need to turn on CEC / HDMI controls on your TV. Also is the please wait message from your TV or Puck - you will need to clarify in order for the community to be able to assist. It would also be worth letting us know the make and model of the TV.

 

Remember we are not sky and have no idea of your set up unless you tell us!

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎28 Apr 2025 09:07 PM

Re: Standard remote difficult to use with Sky puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Fred481 

 

The easiest way is to press the home button on the remote and the puck will wake and turn the TV on. You may need to turn on CEC / HDMI controls on your TV. Also is the please wait message from your TV or Puck - you will need to clarify in order for the community to be able to assist. It would also be worth letting us know the make and model of the TV.

 

Remember we are not sky and have no idea of your set up unless you tell us!

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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