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Message posted on ‎30 Nov 2025 02:26 PM - last edited: ‎30 Nov 2025 03:04 PM

Sports uhd

Cant use any uhd sports channels. Never happened before. Cant use uhd at all for anything.

Lg 55in oled
900 mbps
Sky puck
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Message posted on ‎30 Nov 2025 03:08 PM

Re: Sports uhd

Posted by a Superuser, not a Sky employee. Find out more

Hi @Theoldsloth 

 

Can you confirm you have Glass or do you have sky stream? If the latter check that your output in the settings is set to UHD.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎30 Nov 2025 03:03 PM

Re: Sports uhd

Posted by a Superuser, not a Sky employee. Find out more

Hi @Theoldsloth 

 

What's happening when you try to watch? Have you powered off at the mains for a few minutes in the first instance?

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎30 Nov 2025 03:06 PM

Re: Sports uhd

I have powered off it comes up with the content you have selected cannot not be played on this device

Lg 55in oled
900 mbps
Sky puck
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This message was authored by: mikealanr Answer

Message posted on ‎30 Nov 2025 03:08 PM

Re: Sports uhd

Posted by a Superuser, not a Sky employee. Find out more

Hi @Theoldsloth 

 

Can you confirm you have Glass or do you have sky stream? If the latter check that your output in the settings is set to UHD.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎30 Nov 2025 03:12 PM

Re: Sports uhd

Thanks for the info it is sky puck i unplugged it left it for 5 mins just tried again all good now. Thankyou.

Lg 55in oled
900 mbps
Sky puck
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