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Message posted on ‎06 Jul 2024 08:52 AM

Spinning circle

Each day when I switch stream on I get a spinning circle in the bottom left hand corner of the tv with a message saying please wait, but nothing happens. If I switch the stream box off and then back on everything works as it should. Anyone any idea why this happens. Thanks.

All my opinions are my own.
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This message was authored by: MarkGoldsmith Answer

Message posted on ‎06 Jul 2024 09:40 AM

Re: Spinning circle

Posted by a Superuser, not a Sky employee. Find out more

In the settings make sure Networked Standby Mode is ON and Overnight Powersaving Mode is OFF.

 

This should prevent the stream puck from disconnecting from your network when it's in standby. It can take a while for the network to "wake up" when the puck is turned on.

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Avatar for MarkGoldsmith
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Superuser
This message was authored by: MarkGoldsmith Answer

Message posted on ‎06 Jul 2024 09:40 AM

Re: Spinning circle

Posted by a Superuser, not a Sky employee. Find out more

In the settings make sure Networked Standby Mode is ON and Overnight Powersaving Mode is OFF.

 

This should prevent the stream puck from disconnecting from your network when it's in standby. It can take a while for the network to "wake up" when the puck is turned on.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: Cooper+D

Message posted on ‎06 Jul 2024 10:16 AM

Re: Spinning circle

@MarkGoldsmith thanks, I'll give that a try and see how I get on.

All my opinions are my own.
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Message posted on ‎07 Jul 2024 08:26 AM

Re: Spinning circle

@MarkGoldsmith that worked, thanks.

All my opinions are my own.
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