Sound

[Jane221]

Why do I frequently looseprogramme when I've  sound when fast forwarded through adverts?  It's getting as though its every time.  I have to come right out of the programme we're watching and go back in to recover the sound.  Why?

[lettice]

What kind of content is this happening on.

Is it via an app, On demand content or when you pause or use watch from start on a live linear broadcast channel?

Have you tried a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Hint:

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

[Jane221]

Hi.  Thanks for your reply.  There is no rhyme or reason for it.  Sometimes it's on live TV and at other times it's on playback or on Apps.  I have however, reset the system today and we'll see how that goes.  Thanks again