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This discussion topic has been answered Discussion topic: Sound not synchronised with picture while using through playlist on puck

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Message posted on ‎17 Apr 2024 09:36 PM

Sound not synchronised with picture while using through playlist on puck

Trying to watch a program on the playlist in the evening seems to cause the sound and picture to be out of sync. This is my second puck and still having the same issue.. if this doesn't get resolved soon I'll be returning the equipment and going back to Virgin..

 

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Message posted on ‎17 Apr 2024 10:04 PM

Re: Sound not synchronised with picture while using through playlist on puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Colin1965 

 

Your not talking to Sky. We are fellow subscribers. A quick browse through there forum revels there are a number of people experiencing the issue. 

 

See: https://helpforum.sky.com/t5/Sky-Stream/QS025-Lip-Sync-Issues/td-p/4607728

 

Hopefully the suggestions in that thread will help you resolve the issue.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎17 Apr 2024 10:04 PM

Re: Sound not synchronised with picture while using through playlist on puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Colin1965 

 

Your not talking to Sky. We are fellow subscribers. A quick browse through there forum revels there are a number of people experiencing the issue. 

 

See: https://helpforum.sky.com/t5/Sky-Stream/QS025-Lip-Sync-Issues/td-p/4607728

 

Hopefully the suggestions in that thread will help you resolve the issue.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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