Sound keeps cutting out on stream

[Mari401]

I am having to reset my sky puck most days as the sound keeps cutting out! Surely this isn't something which should happen regularly, is there a permanent fix for this? Rather than having to reset most days? 

[Ellie_TV]

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@Mari401 wrote:

I am having to reset my sky puck most days as the sound keeps cutting out! Surely this isn't something which should happen regularly, is there a permanent fix for this? Rather than having to reset most days? 

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What are your audio settings on the puck? Auto, passthrough, Dolby Digital, PCM?

Are you using the HDMI cable that came with the puck to connect to your TV? 

Are you using a soundbar or AVR?

[Mari401]

I'm using the HDMI that came with the box 

[Mari401]

I've moved the puck closer to the modem and it's still not making a difference..any ideas??

[Tracy748]

We are having same problem.   But only on sports and cinema channels. 

[Mari401]

We ended up changing our puck as the problem never really got resolved! It's been okay with the new one so far...

[Neilbr]

I have the same issue on an lg c4 TV, everything is set to pass through on the to going to Apple TV and HomePods. However may be a coincidence but I was messing with the remote settings and knocked the facility to control the volume and switch the tv on and off, off. The sound issue seemed to go away . Could the original issue be caused by compatibility issues on the hdmi switching through the lg TV? Since I have paired the remote back up it's worse than ever.