Discussion topic: Sound dropping from skybpuck

This message was authored by: RoseJ56 · ‎02 Jun 2023

Sound is constantly dropping out when watching tv. Only just started using sky today and not very impressed! I've tried all usual unplugging changing channels then back but not acceptable

This message was authored by: GD1 · ‎02 Jun 2023

@RoseJ56 You posted this in the Sky Q forum but mention puck which is Sky stream, if your having sound dropouts try unplugging the Stream Puck from the power for 1 minute and plug back in.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by: GD1 · ‎02 Jun 2023

@RoseJ56 You posted this in the Sky Q forum but mention puck which is Sky stream, if your having sound dropouts try unplugging the Stream Puck from the power for 1 minute and plug back in.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: RoseJ56 · ‎02 Jun 2023

Hi thanks for your help. I've tried it and seems ok at mo but I did try that before and changed the hdmi cable. I'll see how it goes. Thanks again

Discussion topic: Sound dropping from skybpuck

Sound dropping from skybpuck

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