Discussion topic: Sound but no picture
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Message posted on 22 Nov 2024 08:37 PM
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Sound but no picture
Hi, hope someone can help. We have sky stream about 6 weeks and when we turned it on this evening we are only getting aound and no picture. On the home screen everything is fine but once we pick a channel or try netflix we can hear the program but the screen is blank. We have tried resetting it, plugging it out but no joy. Any help appreciated.
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All Replies
Message posted on 22 Nov 2024 11:46 PM
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Re: Sound but no picture
How fast is your broadband? Stream needs a speed of 25Mbps for HD and 30Mbps for UHD. You can check the speed your puck is getting by opening netflix and going to get help? On the left hand menu and then selecting connectivity check.
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Message posted on 23 Nov 2024 04:23 PM
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Re: Sound but no picture
@BrendaBoylan wrote:Hi, hope someone can help. We have sky stream about 6 weeks and when we turned it on this evening we are only getting aound and no picture. On the home screen everything is fine but once we pick a channel or try netflix we can hear the program but the screen is blank. We have tried resetting it, plugging it out but no joy. Any help appreciated.
Did you manage to get this resolved? Obviously if you have sound but a black screen then you won't be able to check your Netflix speed. It sounds more like an issue with your hdmi cable. Try a different one. @BrendaBoylan
Message posted on 23 Nov 2024 08:00 PM
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Re: Sound but no picture
Speed is fine. Wasn't able to check through netflix as it isn't working. Turned it off last night and left it off. Turned it on today and it is working ok so not sure what happened. Thank you for the advice.
Message posted on 23 Nov 2024 08:01 PM
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Re: Sound but no picture
Hi, we turned it off and left it off over night and it seems to be working fine today, so not sure what happened.
Message posted on 23 Nov 2024 08:02 PM
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Re: Sound but no picture
Lose HDMI cable?
Message posted on 24 Nov 2024 07:36 AM - last edited: 24 Nov 2024 07:37 AM
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Re: Sound but no picture
@BrendaBoylan wrote:Speed is fine. Wasn't able to check through netflix as it isn't working. Turned it off last night and left it off. Turned it on today and it is working ok so not sure what happened. Thank you for the advice.
Does it usually work?
If it does, perhaps you should've tried a Puck Settings RESTART😉
Message posted on 24 Nov 2024 08:42 AM
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Re: Sound but no picture
No hdmi cable was all good.
Message posted on 24 Nov 2024 08:43 AM
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Re: Sound but no picture
Was working perfectly. Did the puck settings restart but didn't make any difference. Thank you anyway.
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