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Discussion topic: Someone at sky please help - Error code 1018. MYSKY_1018

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Avatar for JamesD19
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This message was authored by: JamesD19

Message posted on ‎13 Nov 2024 04:33 PM

Someone at sky please help - Error code 1018. MYSKY_1018

Tried to sign up for discovery plus and got this error on my sky puck. Same error if I go straight to the shop. Noticed my picks where showing as dispatched so presume this was the fault. Called up yesterday and adviser confirmed this was probably the issue a d passed to third line to fix. Issue still not fixed. Has anybody else had this error and how long did it take for sky to fix. Surely this is a really quick status change on the database.
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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎13 Nov 2024 06:03 PM

Re: Someone at sky please help - Error code 1018. MYSKY_1018

Posted by a Superuser, not a Sky employee. Find out more

Hi @JamesD19 

 

This is a customer helps customer community. If the issue has been passed to a back office team it will be resolved however this can take some time depending on the number of tickets they are dealing with.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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