Sky tv broken

[Carladunn]

Every single time I try to use sky stream it freezes and doesn't work. This has been happening for around a week now. I am unable to watch Netflix or anything for more than 20 minutes without it freezing and turning off 

[MarkGoldsmith]

---

@Carladunn wrote:

Every single time I try to use sky stream it freezes and doesn't work. This has been happening for around a week now. I am unable to watch Netflix or anything for more than 20 minutes without it freezing and turning off 

---

If you are connected via Wifi, make sure the Sky Stream puck is out in the open and not on an enclosed shelf or in a cupboard/cabinet. If it already is out in the open and you are connected via Wifi, its worth seeing if you get a more stable connection via ethernet. You should plug the cable in, disable the Wifi in the puck's settings and then reboot the puck using the instructions below and see if that helps. Alternatively if you are using ethernet, try the reverse of the instructions .

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

[peter-marlow+1966]

What is your  broadband speed  and what other  devices  do you have connected to the Internet, to watch programs  on the puck you need a minimum of 25mps for hd channels and a minimum of 35mps to watch  uhd channels, and the more devices  you have the weaker the signal is to each one, unless you  have a high  speed broadband speed 

[Stephen+Mourton]

@Carladunn  An easy way to check if you have a good connection is to go to Settings and then Network. 

[Fothergill1]

Hi @Stephen+Mourton whilst you are correct I believe the Netflix test is more accurate and gives the specific Mbps.  Although a useful indicator the status in network settings only advises if it is bad, fair, good and excellent.

[Stephen+Mourton]

@Fothergill1   Yes you are of course right, I just feel sometimes all you need to know if your connection is good or excellent, but good to have the choice. 

[peter-marlow+1966]

The figures  i  given  is what sky quote  themselves  when sky glass  gen 1 first came out 

[TimmyBGood]

@peter-marlow+1966 

Originally it was a rather unrealistic 10Mbs for HD: this was revised in 2023.

https://www.ispreview.co.uk/index.php/2023/05/sky-stream-tv-customers-now-need-a-25mbps-broadband-sp... 

[peter-marlow+1966]

Yes it was but even at 40mps  to the  tv / if you have other devices  or not they can still freeze and an ethernet cable connection  is more stable  than a wifi one I  have sky  gigafast broadband 900mps