Sky streaming box has no internet over Ethernet

[Geo101]

My sky box is wired to my router and can see the router, but more often than not has no internet connection. All our other devices can connect to the WiFi and have internet access. 

Just joined sky and got the streaming box first and had no issues with our previous router. The problems only started with the sky router. 

Tried rebooting everything and giving the streaming box a static IP, but no joy. 

[JimM1]

@Geo101 Are you sure the IP you have fixed on the stream box is free and clear, not duplicate as does sound like you have an IP clash!

[Geo101]

The IP is free and unique to the streaming box.   Had the issue with automatic IP assignment too, which is why I tried fixing it. 

I also am having a similar issue with wifi. The streaming box sees the router, but no apparent internet connection. This is despite other devices connecting no issue. 

On wifi however, it seems to loose connection less than when on Ethernet

[JimM1]

@Geo101 As a thought, have you looked at the sky Shield product to what the setting on it is in your account, wonder if something is going on to stop access to the stream box!

[lettice]

Trying to understand your problem.

You mention 'but more often than not has no internet connection'

Do you mean by this it works, but intermittently drops?

If so, make these changes;

Change your puck to following recommended settings set in Settings>
Turn wifi OFF under Network if connected via ethernet.

Set Network standby mode to ON and Overnight power saving to OFF.

Once you have made the changes, do a settings restart. This will ensure the changes are set correctly;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Really, no need for the Sky Stream box connection to a Sky router, like many other ISP routers to fix an IP address on your ISP router.

They all work by design with better recent firmwares to resolve allocation of  IP addresses for such devices, without the need for fixing.