07 Feb 2024 06:11 PM
Hi
I am having problems with my sky stream
Sometimes no sound would work at all
and after several times of turning it on and off again or rebooting it would eventually work
but sometimes it would last for a day or so
it has been doing it for a while now
and I spoke to a sky personal who believes it is a software issue
can I please have some help
many thanks
07 Feb 2024 11:05 PM
Posted by a Superuser, not a Sky employee. Find out more@Nikki30To get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.
The link below explains how the procedure works:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed. Note replies from Sky are not instant so you will need to regularly check the chat thread.
08 Feb 2024 08:17 AM
Posted by a Sky employeeHi there @Nikki30, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
10 Feb 2024 01:34 PM
Posted by a Sky employeeThanks for chatting to us @Nikki30 . As there was no further response on the chat in 48 hours, we are assuming the issue is resolved now. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks