Sky stream

[Nikki30]

Hi 

I am having problems with my sky stream 

Sometimes no sound would work at all 

and after several times of turning it on and off again or rebooting it would eventually work 

but sometimes it would last for a day or so 

it has been doing it for a while now 

and I spoke to a sky personal who believes it is a software issue 

can I please have some help 

many thanks 

[Fothergill1]

@Nikki30To get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Mr+Flibbles+86]

Hi there @Nikki30, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @Nikki30 . As there was no further response on the chat in 48 hours, we are assuming the issue is resolved now. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks