Hi @Ian252
This can point to poor broadband speed or connection between your puck and router. Open netflix and run a speed check (Profile pic > get help? > Connectivity check). Sky say you need 25Mbps for HD and 30Mbps for UHD.
If your puck isn't getting those speeds, you may need to try repositioning your puck, connecting with ethernet or using a booster as needed.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
