Sky stream

[Tracy_1]

Paramount+ just a spinning circle have followed all the trouble shooting info and still not working but working on other devices help

[Stephen+Mourton]

Hi Tracy

Try going into Settings and chose System management, then Resets & updates, and select Refresh apps.  Just leave it until it automatically returns you to the Home Screen. Try Paramount+ again and see if that sorts it.  If not leave it 24 hours as the refresh works behind the scenes for up to 24 hours later.  I hope that sorts it.

[Tracy_1]

I have already tried this but will try again. The app is on tge home screen and working on other devices fingers crossed it works.

[lettice]

As mentioned above, the refresh apps in Settingscan take up to 24 hours to do a complete refresh of all the apps.

So give it sometime.

Try a settings restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Also, try putting your Sky Stream puck into standby and do a router/hub reboot.

[Tracy_1]

Paramount + is still a spinning circle. I have updated and refreshed the apps twice in tge past few days and still not working any help?? Or will I have to call Sky support as the bot chat is useless

TIA