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This message was authored by: Ryan1704

Message posted on ‎07 May 2024 09:15 AM

Sky stream won't connect

Is anyone having problems with their sky stream? The on in my bedroom, which is further away from the router is working fine, but the on in the living room, about 2.5 meters away from the router, will not connect to the WiFi. I've tried everything, resetting everything around 15 times and I'm still not able to connect. It has been like this for 24 hours now.
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Message posted on ‎07 May 2024 12:12 PM

Re: Sky stream won't connect

Hi, thank you.

 

Randomly, I disconnected my remote control and then re connected it and the stream puck connected to the Internet straight away.

 

Many thanks

 

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This message was authored by: MarkGoldsmith

Message posted on ‎07 May 2024 09:49 AM

Re: Sky stream won't connect

Posted by a Superuser, not a Sky employee. Find out more

@Ryan1704 have you tried resetting the network settings on the problematic puck?

 

Go to settings -> Network -> Network Connection -> Reset (press the right button twice to get to the reset button)

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This message was authored by: Ryan1704 Answer

Message posted on ‎07 May 2024 12:12 PM

Re: Sky stream won't connect

Hi, thank you.

 

Randomly, I disconnected my remote control and then re connected it and the stream puck connected to the Internet straight away.

 

Many thanks

 

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Message posted on ‎07 May 2024 03:46 PM

Re: Sky stream won't connect

@Ryan1704 good to see you've solved your issue.

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