Sky stream volume control stopped working on LG tv?

[Buffybeetle]

I have been happily using my LG Oled55G36 and LG G1 soundbar since October 2023 with the Sky Stream remote.  I used it at lunchtime today and then came back to switch on this evening and the remote will no longer control the volume!  

I can see from other similar previous posts that this is a known issue and I have repeatedly tried all the fixes offered, rebooted my stream puck, pressed the 1/3, 7/9 etc, replaced the batteries, etc.  On checking settings and firmware, I just get an N/A for the remote control firmware, is this correct or should it read something else?   

[Dazzasky]

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@Buffybeetle wrote:

I have been happily using my LG Oled55G36 and LG G1 soundbar since October 2023 with the Sky Stream remote.  I used it at lunchtime today and then came back to switch on this evening and the remote will no longer control the volume!  

I can see from other similar previous posts that this is a known issue and I have repeatedly tried all the fixes offered, rebooted my stream puck, pressed the 1/3, 7/9 etc, replaced the batteries, etc.  On checking settings and firmware, I just get an N/A for the remote control firmware, is this correct or should it read something else?   

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The remote is still controlling my LG tv as from this morning so is still working. 

[Buffybeetle]

Thank you for replying that but that isn't much help to me, I know it does not impact everyone, but I was looking for a work around from someone who had this issue and resolved it.

[Dazzasky]

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@Buffybeetle wrote:

Thank you for replying that but that isn't much help to me, I know it does not impact everyone, but I was looking for a work around from someone who had this issue and resolved it.

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https://www.sky.com/help/articles/remote-control-help-sky-glass
Take a look at this to see if it helps @Buffybeetle 

[Buffybeetle]

I have tried everything suggested by the Sky online help and none of it works., I will have to call them as there does not seem to be any other work around 

[CinderKona]

I have an LG C8 OLED. I found i needed to disconnect my hometheatre, go through all the options until you input your TV model and then finally it connected after about the 4th attempt. 

2 hours on a Sunday i'll never get back

[Buffybeetle]

Thank you! I will give that a try, waiting for a delivery tomorrow so a good time to try it as I am trapped at home. 

[Penninepedant]

I have the same problem but it happens once a week;  the volume control refuses to respond. Sky have given me countless remotes but all work perfectly well but don't cure the problem. I've inspected the television and its settings and found nothing there.

Sky are going to walk me through it next time it happens.

I suspect the software in the puck but Sky say it couldn't be.

[Flapjacks]

Mine isn't generally connected to that particular TV brand I've noticed it happening with lots of different TV brands cause I have multiple TVs in the house. We recently replaced the living room TV with a TV from upstairs and was able to get the sky stream to connect and control the volume without any problems But then we decided that TV was better suited upstairs and we put the old TV back into the living room and now it says that TV is not supported even after going through the set up which is very frustrating 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147