Sky stream - sound break up

[Minclare]

Using sky stream and started getting sound breakup on channel 401 mainly. Tried restarting puck with no improvement and Samsung TV firmware is all up to date as is internet with 500Mb Any ideas on how to solve?

[Greenfingers001]

Hi there @Minclare , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147