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Discussion topic: Sky stream showing a technical issue on tv screen

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This message was authored by: Les78

Message posted on ‎10 May 2024 11:53 AM

Sky stream showing a technical issue on tv screen

App says broadband wifi good, but we can't get info about your streaming TV right now.

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎10 May 2024 12:02 PM

Re: Sky stream showing a technical issue on tv screen

Posted by a Superuser, not a Sky employee. Find out more

@Les78  Have you tried a reboot?

 

Are you connecting over wifi?  What speed is the puck getting over wifi?  You can do a speedtest through the Netflix app

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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