Hi @G12KCT
Is the remote getting power? I.e is the back light on? It could be some of the paper tab ripped off..
Try the troubleshooting steps in this article: https://www.sky.com/help/home/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/remote-control-hel...
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
