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Discussion topic: Sky stream remote uses batteries at an alarming rate

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This message was authored by Cr55 This message was authored by: Cr55

Sky stream remote uses batteries at an alarming rate

I don't know if anybody has the same problem, but my sky stream remote eats batteries for fun.

Every month I have to renew the batteries because they die.

I've got another remote upstairs and the same thing happens.


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This message was authored by Jporch316 This message was authored by: Jporch316 Answer

Re: Sky stream remote uses batteries at an alarming rate

Posted by a Superuser, not a Sky employee. Find out more

@Cr55 

There was a bad batch of remotes many months ago ...

 

I've had 4 remotes for almost 2 years and changed the batteries maybe once in each set 

 

you can request replacement of faulty remotes on this link 

 

Replace remote

 

https://www.sky.com/help/forms/streaming-tv-remote

 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.

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This message was authored by Jporch316 This message was authored by: Jporch316 Answer

Re: Sky stream remote uses batteries at an alarming rate

Posted by a Superuser, not a Sky employee. Find out more

@Cr55 

There was a bad batch of remotes many months ago ...

 

I've had 4 remotes for almost 2 years and changed the batteries maybe once in each set 

 

you can request replacement of faulty remotes on this link 

 

Replace remote

 

https://www.sky.com/help/forms/streaming-tv-remote

 

——————————————————————————
43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky stream remote uses batteries at an alarming rate

Posted by a Superuser, not a Sky employee. Find out more

@Cr55  My original remote needed a new set of batteries every 3 weeks and I have seen post on the forum of other people whose batteries only lasted a matter of days.  Overall the quality of the remotes is very poor (I'm being polite).  I got a replacement from Sky and that has behaved.

 

I would simply request a replacement using the link provided by @Jporch316 but in the meantime if you have one available you can use a Sky Q remote until your replacement arrives

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Cr55
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This message was authored by Cr55 This message was authored by: Cr55

Re: Sky stream remote uses batteries at an alarming rate

 

Thanks  @Jporch316 
I'll be on to sky for a replacement remote.
 
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