Sky stream puck

[Sarah1998]

Recently ordered Sky stream TV and broadband (broadband not to be installed for at least another 4 weeks) 

the puck is constantly crashing and freezing, when it's not on a black screen the picture pixelates every 30 seconds or so. 

I've checked the connection through the Netflix app and it's getting over 400mbps, any ideas please.

Ive reset the puck and also unplugged from mains etc,

any help is appreciated!

[Brill+Gill]

Hi @Sarah1998, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141