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Discussion topic: Sky stream puck

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Avatar for LEEANNE123
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This message was authored by: LEEANNE123

Message posted on ‎07 Mar 2026 03:49 PM

Sky stream puck

My sky puck was working fine now it flashing red and orange and wont turn on
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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎07 Mar 2026 04:23 PM

Re: Sky stream puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @LEEANNE123 

 

Try resetting the puck by following the process here: https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎07 Mar 2026 04:59 PM

Re: Sky stream puck

Posted by a Superuser, not a Sky employee. Find out more

@LEEANNE123 

 

Can you perform the recovery procedure as shown on step 4 of this Sky help article;

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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