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Discussion topic: Sky stream / puck

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This message was authored by: Molly131

Sky stream / puck

I had new connection last week with the upgrade of broadband. Since then my tv keeps buffering. Message reads Please wait while we download your programme. Cannot watch tv at all.

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This message was authored by: N_chill

Re: Sky stream / puck

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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