Stuck on turn on voice guidance

[JC19]

I am stuck on turn on/off voice guidance in setting up Sky Stream on my Samsung TV.  Not able to press yes/no option at the page. How can I get this resloved?

[J_ham]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141