@Rainbowpaws75 Your post has been moved from the Sy Go Board as this isn't a Sky Go PC/Mobile App related issue.
If your stream puck freezes it's likely down to poor wifi.
On the Stream Puck open Netflix and go to Get Help, run connection test, what speed is being received by the puck?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
