Sky stream puck

[Sabrinaelton28]

Hi I order a sky stream puck other day it came today it's not connecting ti WiFi it's just searching then saying no connection every device I have is connected fine I've even tried Ethernet cable it saying it can't find IP address I'm not sure what the issue is please someone help 

[Jporch316]

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@Sabrinaelton28 wrote:

Hi I order a sky stream puck other day it came today it's not connecting ti WiFi it's just searching then saying no connection every device I have is connected fine I've even tried Ethernet cable it saying it can't find IP address I'm not sure what the issue is please someone help 

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@Sabrinaelton28 try rebooting your router then reboot your sky puck 

[Sabrinaelton28]

I did that even on call with sky multiple times he said it was issue with the serial number on the puck so something is faulty so I want it cancelled as I shouldn't pay for it when it didn't work 

[Mark39]

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@Sabrinaelton28 wrote:

I did that even on call with sky multiple times he said it was issue with the serial number on the puck so something is faulty so I want it cancelled as I shouldn't pay for it when it didn't work 

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Call Sky to cancel.