Sky stream puck total sound failure

[Anders73]

Good evening folks,

My primary puck is periodically experiencing total sound failure.  When this happens I've tried switching channels if watching live TV and flicking between apps but the sound remains dead unless I do a system reset.  This is occurring at least once or twice a day.

Has anyone else experienced this issue and have any ideas for a resolution?

cheers all! 

[AndrewF_UK]

I've not experienced this @Anders73 

What are your sound settings on Stream currently?

[GD1 · Accepted solution]

@Anders73  Instead of a system reset if you lose sound go to the setting smenu, Sound & Picture settings, then Sound, select passthrough for example, this should restore sound, then you should be able to set it back to the original settings.

[Anders73]

😃👍

@GD1 I'll try that next time thank you! 

[Anders73]

Unfortunately that doesn't work when the sound dies, which is at least twice per day.

I'll report to Sky and they can add to their list.