Sky Stream with 3 Pucks

[WobblyBob1]

Having moved house within the last 6 months we decided to move to Sky from another nationwide media provider we did a deal for 40mps copper internet and 3 Sky stream pucks. We were assured that the system would support all of the pucks and provide a quality service. The system often pixelates, locks up and blank screens on us. We've recently ditched the Sky internet and now have a 250mps fibre internet and the system is still unstable. We have 150 mps at all 3 of the pucks and generally only have two on at any time, maybe 3 when the family are with us. We have a mesh system with 4 repeaters. We've checked connections, rebooted, reconnected, done speed tests all to no avail. This evening 3 March we're trying to watch the football on ITV4, it's almost unwatchable. Any thoughts and ideas would be greatfully recieved.

[AndrewF_UK]

Hi @WobblyBob1 

Thanks for the really detailed post. To help us out a bit more to get a full picture can you go on each puck and go to Netflix app then Get Help on the sidebar, and then there's an option to run a network check which will say what speed the puck is getting. 

Please could you reply with the speed test for each puck?

[WobblyBob1]

Hi Andrew.

Thanks for the fast response and thanks for the heads up on the network check through Netflix, I wasn't aware of that function. At 67 every day is a school day!

Sky Pucks.

1. Lounge 171 Mps Netflix

2. TV room 151 Mps Netflix

3. Office 20 Mps through the Sky Puck but 250 Mps through Netflix on a Nvidia Pro. The Puck and Nvidia are 6 feet apart and between the Mesh repeater.

All 4 Wireless WiFi

Thanks

Bob

[AndrewF_UK]

Your speed on all but your office one should be fine.

Your office one is probably going to hit issues though. It's interesting that it's performing so much worse than the Shield. The only thing I can think of is that your office one is connecting to the wrong mesh extender (I've seen this in my home from time to time), and on some mesh networks you can manually force devices to use specific extenders so it would be worth looking into your mesh network's apps to see if they have that ability. 

Regarding the other devices though, that is enough speed to have a reliable image so barring some strange network interference that brings that way down from time to time I'm unsure what to do next but I'm sure someone else will be along with some advise.