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Avatar for Anders73
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Message posted on ‎25 Feb 2025 07:58 PM

Sky stream puck total sound failure

Good evening folks,

My primary puck is periodically experiencing total sound failure.  When this happens I've tried switching channels if watching live TV and flicking between apps but the sound remains dead unless I do a system reset.  This is occurring at least once or twice a day.

Has anyone else experienced this issue and have any ideas for a resolution?

cheers all! 

Sky stream #1 - Sony OLED & soundbar
Sky stream #2 - Sony OLED
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Message posted on ‎25 Feb 2025 08:28 PM

Re: Sky stream puck total sound failure

Posted by a Superuser, not a Sky employee. Find out more

@Anders73  Instead of a system reset if you lose sound go to the setting smenu, Sound & Picture settings, then Sound, select passthrough for example, this should restore sound, then you should be able to set it back to the original settings.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Message posted on ‎25 Feb 2025 08:11 PM

Re: Sky stream puck total sound failure

Posted by a Superuser, not a Sky employee. Find out more

I've not experienced this @Anders73 


What are your sound settings on Stream currently?

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
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This message was authored by: GD1 Answer

Message posted on ‎25 Feb 2025 08:28 PM

Re: Sky stream puck total sound failure

Posted by a Superuser, not a Sky employee. Find out more

@Anders73  Instead of a system reset if you lose sound go to the setting smenu, Sound & Picture settings, then Sound, select passthrough for example, this should restore sound, then you should be able to set it back to the original settings.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Anders73

Message posted on ‎26 Feb 2025 11:32 AM

Re: Sky stream puck total sound failure

😃👍

@GD1 I'll try that next time thank you! 

Sky stream #1 - Sony OLED & soundbar
Sky stream #2 - Sony OLED
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Message posted on ‎04 Mar 2025 05:40 AM

Re: Sky stream puck total sound failure

Unfortunately that doesn't work when the sound dies, which is at least twice per day.

I'll report to Sky and they can add to their list. 

Sky stream #1 - Sony OLED & soundbar
Sky stream #2 - Sony OLED
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