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Discussion topic: Sky stream puck setup

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This message was authored by Dean39 This message was authored by: Dean39

Sky stream puck setup

  • Hi I joined sky on Friday I had 2 boxes sent out to me I managed to set the first one up easily but for some reason the second box just won't connect its connected to the Internet and it finds the remote then I'm left with a screen with enjoy all the best tv all in one place simply sign in now I click on the sky icon and it says I'm now connected continue once pressing continue it does nothing 
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky stream puck setup

Posted by a Superuser, not a Sky employee. Find out more

Do you also have the Whole Home subscription added to your account as you require this to register more than one stream puck to your account,

Sky Stream and Sky Broadband customer

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Dean39
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This message was authored by Dean39 This message was authored by: Dean39

Re: Sky stream puck setup

I can only get to a screen that says link your account option to try again only to come back to the same screen or skip and set up later on clicking that I can't go any further 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky stream puck setup

Posted by a Superuser, not a Sky employee. Find out more

@MarkGoldsmith wrote:

Do you also have the Whole Home subscription added to your account as you require this to register more than one stream puck to your account?


 

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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