Sky stream puck keeps freezing

[Johnny160]

TV keeps freezing, showing loading, pictures flickering

[jamesn123]

Hi @Johnny160 
Have you tried the line test on the My Sky app?

[BenJoBanjo]

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@Johnny160 wrote:

TV keeps freezing, showing loading, pictures flickering

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Check the speed your puck is actually receiving. To do this, open the Netflix app, navigate to the Get Help menu and run a network check.

Sky Stream relies entirely on you providing a fast and stable connection of (ideally) 25Mbps minumum in order to function.