Discussion topic: Sky stream puck - green screen

This message was authored by: Craig9680 · ‎17 Feb 2025

Hi i have come home today and turned on my sky stream puck and just keep getting a green screen, i have tried resetting the puck and also tried a different hdmi cable and tv but nothing seems to be working?

This message was authored by: AndrewF_UK · ‎18 Feb 2025

Have you tried the recovery procedure?

If that doesn't work, it sounds like a faulty box and you should contact Sky for a replacement.

—-
Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q.

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This message was authored by: lettice · ‎18 Feb 2025

Often this is your hdmi has somehow lost its connection or a cable has failed

See you have swapped out thehdmi lead

Would suggest removing the power from your TV and Sky Stream puck for a good few minutes and try again.

That often resets these glitches.

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Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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Discussion topic: Sky stream puck - green screen

Sky stream puck - green screen

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