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Discussion topic: Sky stream puck - green screen

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This message was authored by: Craig9680

Message posted on ‎17 Feb 2025 09:04 PM

Sky stream puck - green screen

Hi i have come home today and turned on my sky stream puck and just keep getting a green screen, i have tried resetting the puck and also tried a different hdmi cable and tv but nothing seems to be working?
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This message was authored by: Anonymous

Message posted on ‎18 Feb 2025 06:54 AM

Re: Sky stream puck - green screen

Have you tried the recovery procedure? 

If that doesn't work, it sounds like a faulty box and you should contact Sky for a replacement. 

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Superuser
This message was authored by: lettice

Message posted on ‎18 Feb 2025 07:02 AM

Re: Sky stream puck - green screen

Posted by a Superuser, not a Sky employee. Find out more

Often this is your hdmi has somehow lost its connection or a cable has failed

See you have swapped out thehdmi lead

 

Would suggest removing the power from your TV and Sky Stream puck for a good few minutes and try again.

That often resets these glitches.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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