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Discussion topic: Sky stream puck flickering

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This message was authored by: Wills4

Message posted on ‎09 Feb 2025 09:34 PM

Sky stream puck flickering

We have a sky stream puck and a bush tv, since we updated yesterday every time we go uo or down on the sky remote it starts flickering and jumping between the bits below and above ive tried restarting and disconnecting and reconnecting the remote but it doesnt work to stop it any advice

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This message was authored by: mikealanr

Message posted on ‎09 Feb 2025 09:37 PM

Re: Sky stream puck flickering

Posted by a Superuser, not a Sky employee. Find out more

Hi @Wills4 

 

Can you clarify. What part of Sky stream is flickering? Is this the menu? Or TV channels? Also updated what yesterday? The TV or the Puck?

 

Have you checked the output settings on the puck match settings your TV can handle?

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Wills4

Message posted on ‎10 Feb 2025 10:32 AM

Re: Sky stream puck flickering

Hi it's everything on the sky puck the tv the guide channel, the apps. We updated the tv ive checked the settings, its all good

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This message was authored by: lettice

Message posted on ‎10 Feb 2025 10:56 AM

Re: Sky stream puck flickering

Posted by a Superuser, not a Sky employee. Find out more

Sounds like your hdmi cable may not be seated correctly.

 

Try removing the hdmi cable from the puck and TV and make sure it's reseated snuggly.

Once done,, repower the TV and puck when you have done that.

 

Assume you are using the hdmi cable that came with the Sky stream puck.

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: Wills4

Message posted on ‎11 Feb 2025 11:05 AM

Re: Sky stream puck flickering

Ive had a look online it actually says its quite common after the bush tv uodate to tivo as we realised yesterday its also happening on the playstation as well

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Message posted on ‎01 Mar 2025 06:40 PM

Re: Sky stream puck flickering

Hey did you manage to get this fixed? If so can you tell me how please? Thanks 

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